FAQ

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In such case, you should ask the conductor to write an annotation confirming that the ticket was not used. Later on, you can return the ticket within 30 days at the ticket window or send it to our company's address by way of complaint.

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On the day of departure you should come to the railway ticket window and ask for an annotation informing that the ticket was not used. A ticket with a correct annotation can be returned in the ticket window right away or within 30 days.

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We have set up a special hotline, so our passengers can obtain more information in case of any train delay, cancellation or failure: +48 76 753 52 05.

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The information regarding the types of tickets accepted by our company is available on our website (see Tickets tab).

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Yes, we can. In order to do so, we need you to tell us the date, time and transport route of the train preferably 48 hours before the departure time. Only then we will be able to make necessary arrangements to aid you. Please call the Customer Service Center (+ 48 76 753 51 22) to inform us about your plans.

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Yes. We issue such certificates on request. Do remember, however, to provide all the personal data that is necessary to issue such a certificate and the information as to whom it is directed.

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Since 1st November 2016, Koleje Dolnośląskie S.A. have been charging an additional fee of PLN 5 for each ticket issued by the conductor on the train. The fee is charged only in the case of boarding stations at which there is a possibility for the passengers to purchase tickets at a ticket office and applies only during the opening hours of the ticket office. It does not apply to promotional offers that are only available when buying a ticket from the conductor on the train (e.g. the Junior-Senior offer, promotions for certain routes).

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