Claims and Complaints

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Please submit all complaints and claims in writing to the following address:

Koleje Dolnośląskie SA

ul. Kolejowa 2

59-220 Legnica

or by mail to the following address:


A complaint must include:

full name and address of the person lodging the complaint or claim,

justification of the complaint or the content of the claim,

the claimed amount in the case of a complaint,

a complaint should be accompanied by the original transport document (travel ticket, transport ticket).

Complaint Form >>

We review all the complaints we receive.

If you do not get a satisfactory answer, you can contact the Office of Rail Transportation:

Aleje Jerozolimskie 134

02 – 305 Warszawa

Tel. 22/ 749-14-00

Fax. 22/ 749-14-01

nr infolinii: 801 044 080 lub 22 460 40 80

adres e-mail: